Augmented Reality in Banking Customer Service
As digital transformation reshapes the financial sector, customer experience has become a key differentiator for banks.
- 5training days
- 6modules
- 11sessions
- 32topics
About the programme
Course Overview
As digital transformation reshapes the financial sector, customer experience has become a key differentiator for banks.
Augmented Reality (AR) is emerging as a powerful tool to revolutionize how banks interact with their clients—offering immersive, personalized, and intelligent service experiences.
AR is no longer confined to gaming or entertainment; it’s now a strategic asset for enhancing customer engagement, streamlining support, and delivering innovative banking solutions.
This 5-day workshop is designed to equip professionals with the knowledge and practical skills to integrate AR into banking customer service.
Expected Learning Outcomes
Understand the fundamentals of AR and its role in banking
Design interactive customer experiences using AR
Integrate AR into mobile banking applications
Enhance customer support with AR-driven tools
Improve customer satisfaction through immersive service
Build a secure and compliant AR banking environment
Train staff using AR simulations
Develop marketing strategies using AR engagement
Who Should Attend
Customer experience managers in banks
Digital transformation and IT digital collaboration tools
Banking app developers
Innovation and product development digital collaboration tools
Marketing and customer engagement professionals
UI/UX designers
Financial service consultants
AR enthusiasts in the financial sector
Course Modules
Open any module to see its sessions and topics.
01will explore the fundamentals of AR, its development platforms, and its real-world applications in banking environments—from interactive branch navigation to smart product visualization and virtual assistance.
Session 1
- Through hands-on sessions, case studies, and expert-led discussions, attendees will learn how to design AR-powered interfaces, ensure data security, and build customer loyalty through immersive experiences.
- This workshop is a gateway to the future of smart, customer-centric banking.
02Introduction to Augmented Reality
Session 1AR Fundamentals and Technologies
- What is AR and how does it work
- AR vs. Virtual Reality
- Display and interaction technologies
Session 2AR Development Platforms
- Unity, ARKit, ARCore overview
- Integrating AR into mobile apps
- Technical challenges in banking environments
03Designing AR Customer Experiences
Session 1Interactive User Interfaces
- 3D interface design principles
- Visual and sensory engagement
- Enhancing banking UX with AR
Session 2AR in Smart Branches
- AR-guided navigation
- Interactive product displays
- Reducing wait times with AR tools
04AR in Customer Support and Training
Session 1AR-Powered Customer Assistance
- Real-time interactive help
- Visual product/service explanations
- Reducing errors and improving clarity
Session 2Staff Training with AR Simulations
- Simulated banking scenarios
- Hands-on system training
- Boosting operational efficiency
05Cybersecurity and Compliance in AR Environments
Session 1Data Protection in AR Applications
- Encryption and secure interaction
- Access control and identity verification
- Privacy in immersive environments
Session 2Regulatory and Technical Compliance
- Banking standards and AR alignment
- Legal challenges in AR deployment
- Compliance reporting and auditing
06AR Marketing and Customer Loyalty
Session 1Interactive Marketing Campaigns
- AR in promotional banking offers
- Attracting customers through immersive visuals
- Measuring campaign effectiveness
Session 2Building Loyalty with AR
- Personalized AR services
- Gamified reward programs
- Strengthening customer-bank relationships
Complete your registration
We will contact you within one business day to confirm.