Evaluating Overall Supply Chain Performance Using KPIs
In today’s complex and fast-paced business environment, supply chains play a critical role in organizational success. To ensure efficiency, responsiveness, and continuous improvement, companies must evaluate their supply chain performance using Key Performance Indicators (KPIs).
- 5training days
- 5modules
- 10sessions
- 30topics
About the programme
Course Overview
In today’s complex and fast-paced business environment, supply chains play a critical role in organizational success. To ensure efficiency, responsiveness, and continuous improvement, companies must evaluate their supply chain performance using Key Performance Indicators (KPIs).
These metrics go beyond measuring speed or cost—they encompass service quality, customer satisfaction, inventory accuracy, supplier reliability, and operational agility. A well-structured KPI system provides visibility into performance gaps, supports data-driven decision-making, and aligns operational activities with strategic goals.
This 5-day workshop is designed to equip professionals with the knowledge and tools to select, apply, and analyze KPIs across the entire supply chain. Through interactive sessions, case studies, and practical exercises, participants will learn how to build a comprehensive performance evaluation framework that drives improvement, enhances collaboration, and supports long-term growth.
Whether you're managing logistics, procurement, or planning, mastering KPIs is essential for building a high-performing supply chain.
Expected Learning Outcomes
Understand the concept and role of KPIs in supply chain performance
Select relevant KPIs for different supply chain functions
Analyze and interpret KPI results to support decision-making
Build an integrated performance evaluation system
Align operational performance with strategic business goals
Who Should Attend
Supply chain and operations managers
Quality and continuous improvement officers
Logistics planning and analytics digital collaboration tools
Business and performance consultants
Entrepreneurs in industrial and commercial sectors
Course Modules
Open any module to see its sessions and topics.
01Introduction to Performance Indicators
Session 1What Are KPIs and Why They Matter
- Operational vs. strategic indicators
- Characteristics of effective KPIs
- Role of KPIs in performance improvement
Session 2Categories of KPIs
- Efficiency metrics
- Quality indicators
- Responsiveness and agility measures
02Selecting and Applying KPIs
Session 1Choosing the Right KPIs
- Linking KPIs to operational goals
- Matching indicators to business functions
- Avoiding irrelevant or misleading metrics
Session 2Implementing KPIs in Practice
- Data collection and validation
- Tools for measurement and analysis
- Integrating KPIs into daily operations
03Performance Analysis and Decision Support
Session 1Interpreting KPI Results
- Reading and understanding performance data
- Identifying deviations and root causes
- Using insights for evaluation
Session 2Making Decisions Based on KPIs
- Prioritizing improvement actions
- Building development plans
- Driving strategic decisions with data
04Building a Comprehensive Evaluation System
Session 1Designing a KPI Dashboard
- Selecting core indicators
- Visualizing performance metrics
- Ensuring real-time updates
Session 2Cross-Functional Integration
- Sharing results across departments
- Creating a performance-driven culture
- Enhancing collaboration through transparency
05Continuous Improvement and Strategic Alignment
Session 1Reviewing and Updating KPIs
- Assessing current KPI effectiveness
- Adjusting metrics to reflect changes
- Introducing new indicators when needed
Session 2Embedding KPIs in Business Strategy
- Linking operational performance to strategic goals
- Supporting growth through performance management
- Building a sustainable evaluation model
Complete your registration
We will contact you within one business day to confirm.