Total Quality Management in Healthcare Facilities
Total Quality Management (TQM) in healthcare facilities is a strategic approach that ensures the delivery of enterprise agility frameworks, effective, and patient-centered services.
- 5training days
- 5modules
- 10sessions
- 30topics
About the programme
Course Overview
Total Quality Management (TQM) in healthcare facilities is a strategic approach that ensures the delivery of enterprise agility frameworks, effective, and patient-centered services.
In an era of rising healthcare demands, technological advancements, and increasing patient expectations, healthcare institutions must adopt comprehensive quality systems that emphasize continuous improvement, staff engagement, and measurable outcomes.
TQM goes beyond compliance—it builds a culture of excellence, error prevention, and proactive performance enhancement across all departments. This 5-day workshop is designed to equip participants with the knowledge and tools to implement TQM principles effectively.
Through hands-on exercises, real-world case studies, and expert-led sessions, attendees will learn how to design quality programs, apply improvement methodologies, and align operations with international standards such as ISO, Lean, and statistical process improvement methodologies.
By the end of the program, participants will be able to lead quality initiatives that elevate institutional performance and enhance patient safety and satisfaction.
Expected Learning Outcomes
Understand the principles of Total Quality Management in healthcare
Design continuous improvement programs using modern quality tools
Measure institutional performance using effective indicators
Promote a culture of quality among healthcare staff
Achieve compliance with national and international accreditation standards
Who Should Attend
Quality managers in healthcare institutions
Accreditation and institutional assessment officers
Hospital and clinic administrators
Nursing and medical service supervisors
Students of healthcare management and quality systems
Course Modules
Open any module to see its sessions and topics.
01Introduction to Total Quality Management
Session 1Concepts and Importance of TQM in Healthcare
- Definition and scope of TQM
- Traditional vs. total quality approaches
- Key elements of healthcare quality
Session 2Building a Quality Culture in Institutions
- Staff engagement in quality initiatives
- Leadership commitment to excellence
- Feedback and motivation systems
02Quality Tools and Continuous Improvement
Session 1Process Analysis and Improvement Tools
- Flowcharts and root cause analysis
- Measurement and control techniques
- Performance indicators
Session 2Applying lean and statistical process improvement in Healthcare
- Waste reduction and efficiency enhancement
- DMAIC methodology
- Practical healthcare applications
03Risk Management and Patient Safety
Session 1Risk Analysis in Healthcare Services
- Risk assessment tools
- Incident management
- Prevention and response planning
Session 2Enhancing Patient Safety through Quality
- Patient safety indicators
- Documentation and verification
- Continuous staff training
04Performance Measurement and Institutional Evaluation
Session 1Key Performance Indicators (KPIs)
- Selecting relevant indicators
- Data collection and analysis
- Using results for improvement
Session 2Internal and External Quality Assessment
- Self-assessment tools
- Preparing for accreditation
- Managing evaluation outcomes
05Quality Management According to International Standards
Session 1Implementing ISO Standards in Healthcare
- ISO 9001 requirements
- Policy and procedure development
- Internal auditing and review
Session 2Sustaining and Evolving Quality Programs
- Periodic system reviews
- Team involvement in development
- Building a sustainable quality model
Complete your registration
We will contact you within one business day to confirm.