Procurement management processes, policies, and service level agreements (SLAs) help guide the activities and practices of procurement professionals and their business partners, serving as a compass to guide the way and operational processes.
To achieve efficiency and effectiveness, these documents must be aligned with the institutional strategy and must be written in clear and appropriate language. This training course focuses on methods for formulating these policies, how to plan these processes, and setting service level agreements in a simple and specific manner that meets the needs of modern institutions. The course also addresses methodologies for measuring and analyzing performance, operations, and service level agreements for the sake of continuous development.