📝 General Introduction

In today’s complex and fast-paced business environment, supply chains play a critical role in organizational success. To ensure efficiency, responsiveness, and continuous improvement, companies must evaluate their supply chain performance using Key Performance Indicators (KPIs).

These metrics go beyond measuring speed or cost—they encompass service quality, customer satisfaction, inventory accuracy, supplier reliability, and operational agility. A well-structured KPI system provides visibility into performance gaps, supports data-driven decision-making, and aligns operational activities with strategic goals.

This 5-day workshop is designed to equip professionals with the knowledge and tools to select, apply, and analyze KPIs across the entire supply chain. Through interactive sessions, case studies, and practical exercises, participants will learn how to build a comprehensive performance evaluation framework that drives improvement, enhances collaboration, and supports long-term growth.

Whether you're managing logistics, procurement, or planning, mastering KPIs is essential for building a high-performing supply chain.

🎯 Target Audience

• Supply chain and operations managers
• Quality and continuous improvement officers
• Logistics planning and analytics teams
• Business and performance consultants
• Entrepreneurs in industrial and commercial sectors

🎯 Expected Objectives

• Understand the concept and role of KPIs in supply chain performance
• Select relevant KPIs for different supply chain functions
• Analyze and interpret KPI results to support decision-making
• Build an integrated performance evaluation system
• Align operational performance with strategic business goals

📚 Scientific Topics:

Axis 1: Introduction to Performance Indicators

Session 1: What Are KPIs and Why They Matter

• Operational vs. strategic indicators
• Characteristics of effective KPIs
• Role of KPIs in performance improvement

Session 2: Categories of KPIs

• Efficiency metrics
• Quality indicators
• Responsiveness and agility measures

Axis 2: Selecting and Applying KPIs

Session 1: Choosing the Right KPIs

• Linking KPIs to operational goals
• Matching indicators to business functions
• Avoiding irrelevant or misleading metrics

Session 2: Implementing KPIs in Practice

• Data collection and validation
• Tools for measurement and analysis
• Integrating KPIs into daily operations

Axis 3: Performance Analysis and Decision Support

Session 1: Interpreting KPI Results

• Reading and understanding performance data
• Identifying deviations and root causes
• Using insights for evaluation

Session 2: Making Decisions Based on KPIs

• Prioritizing improvement actions
• Building development plans
• Driving strategic decisions with data

Axis 4: Building a Comprehensive Evaluation System

Session 1: Designing a KPI Dashboard

• Selecting core indicators
• Visualizing performance metrics
• Ensuring real-time updates

Session 2: Cross-Functional Integration

• Sharing results across departments
• Creating a performance-driven culture
• Enhancing collaboration through transparency

Axis 5: Continuous Improvement and Strategic Alignment

Session 1: Reviewing and Updating KPIs

• Assessing current KPI effectiveness
• Adjusting metrics to reflect changes
• Introducing new indicators when needed

Session 2: Embedding KPIs in Business Strategy

• Linking operational performance to strategic goals
• Supporting growth through performance management
• Building a sustainable evaluation model