📝 General Introduction 

Multidisciplinary medical teams are essential to delivering high-quality, integrated healthcare services.

However, working in high-pressure environments with diverse roles and responsibilities can often lead to internal conflicts that negatively impact team performance and patient safety.

Conflicts within medical teams may arise from differences in perspectives, communication breakdowns, role ambiguity, or leadership gaps. Effective conflict management is not about avoiding disagreements—it’s about transforming them into opportunities for growth, collaboration, and improved outcomes.

This 5-day workshop is designed to equip healthcare professionals with the skills to identify, analyze, and resolve conflicts within medical teams.

Through interactive sessions, practical tools, and real-world case studies, participants will learn how to foster mutual respect, enhance communication, and build a healthy work environment that supports teamwork and excellence in care delivery.

🎯 Target Audience

• Hospital and healthcare center managers
• Heads of medical and administrative departments
• Members of integrated care teams
• Quality and compliance officers
• Students of healthcare leadership and management

🎯 Expected Objectives

• Understand the nature and causes of conflict within medical teams
• Acquire skills to analyze and categorize conflict types
• Apply effective strategies and tools for conflict resolution
• Promote a culture of collaboration and open communication
• Build a safe and cohesive work environment that supports team performance

📚 Scientific Topics:

Module 1: Introduction to Professional Conflict

Session 1: Types of Conflict in Medical Teams

• Role-based conflicts
• Value and goal conflicts
• Communication-related conflicts

Session 2: Causes of Conflict in Healthcare Settings

• Workload and time pressure
• Experience and responsibility gaps
• Leadership and guidance issues

Module 2: Conflict Analysis and Patterns

Session 1: Tools for Conflict Analysis

• Root cause analysis
• Thomas-Kilmann Conflict Mode Instrument (TKI)
• Assessing impact on team performance

Session 2: Conflict Patterns in Medical Teams

• Constructive vs. destructive conflict
• Overt vs. covert conflict
• Individual vs. group conflict

Module 3: Conflict Management Strategies

Session 1: Effective Resolution Techniques

• Negotiation and compromise
• Internal mediation
• Constructive dialogue

Session 2: Leadership’s Role in Conflict Management

• Appropriate intervention
• Building trust within the team
• Promoting mutual respect

Module 4: Communication Within Medical Teams

Session 1: Enhancing Professional Communication Skills

• Active listening
• Clear expression of viewpoints
• Managing interactive meetings

Session 2: Feedback as a Preventive Tool

• Delivering constructive feedback
• Receiving professional criticism
• Creating an open communication culture

Module 5: Building a Conflict-Free Work Environment

Session 1: Strengthening Team Collaboration

• Defining shared goals
• Clarifying roles and responsibilities
• Supporting group initiatives

Session 2: Sustaining Teamwork Culture

• Evaluating team performance
• Ongoing communication training
• Integrating conflict management into institutional policies