✨ General Introduction 

In today’s rapidly evolving financial landscape, operational risk management has become a strategic necessity for institutions seeking resilience and sustainability.

Operational risks arise not only from technical failures or human errors but also from inadequate processes, weak internal controls, and external threats such as fraud or cyberattacks.

Financial institutions, due to their complexity and sensitivity, require robust frameworks to identify, assess, and mitigate these risks effectively.

This five-day workshop is designed to equip professionals with a comprehensive understanding of operational risk in financial institutions.

Participants will explore global standards, practical tools, and real-world case studies to develop effective risk management strategies.

Through interactive sessions, they will learn how to build resilient systems, enhance institutional awareness, and respond proactively to operational disruptions.

The workshop blends theoretical insights with hands-on applications, offering a unique opportunity to strengthen leadership capabilities in risk governance and ensure long-term institutional stability.

👥 Target Audience

• Operational Risk Managers in banks and insurance companies
• Compliance and Internal Control Officers
• Operations and Technical Department Managers
• Internal and External Auditors
• Governance and Risk Management Consultants
• Cybersecurity Officers in financial institutions
• Financial sector entrepreneurs
• Professionals seeking to enhance their risk management skills

🎯 Expected Objectives

• Understand the nature and sources of operational risk in financial institutions
• Learn quantitative and qualitative risk assessment tools
• Design a comprehensive operational risk management framework
• Develop emergency response and recovery plans
• Promote a risk-aware culture across the organization
• Improve coordination between departments for effective risk mitigation

📚 Scientific Topics:

🔹 Theme 1: Fundamentals of Operational Risk

Session 1: Definition and Classification of Operational Risk

• Differentiating operational risk from other risk types
• Internal and external sources of risk
• Real-world examples from the financial sector

Session 2: Impact of Operational Risk on Institutional Performance

• Financial and reputational losses
• Strategic implications of risk
• Key performance indicators for operational impact

🔹 Theme 2: Risk Assessment and Analysis Tools

Session 1: Quantitative and Qualitative Assessment Methods

• Scenario analysis techniques
• Risk evaluation matrices
• Measuring likelihood and impact

Session 2: Technology in Risk Analysis

• Risk management software
• Operational data analytics
• AI tools for risk prediction

🔹 Theme 3: Building a Risk Management Framework

Session 1: Designing Policies and Procedures

• Elements of a risk management system
• Roles and responsibilities
• Integrating risk into daily operations

Session 2: Governance and Compliance in Risk Management

• Role of board and senior management
• Governance-risk relationship
• International standards (e.g., Basel III)

🔹 Theme 4: Emergency Response and Recovery

Session 1: Developing Operational Contingency Plans

• Identifying critical scenarios
• Building rapid response strategies
• Testing and updating plans regularly

Session 2: Crisis Management and Institutional Recovery

• Crisis lifecycle stages
• Internal and external communication
• Restoring operations post-disruption

🔹 Theme 5: Institutional Culture and Continuous Monitoring

Session 1: Building a Risk-Aware Culture

• Staff training and awareness
• Promoting preventive behaviors
• Linking risk management to performance reviews

Session 2: Ongoing Monitoring and Performance Improvement

• Risk performance indicators
• Periodic policy reviews
• Continuous improvement and learning from failures