📝 General Introduction 

Healthcare institutions operate in complex environments where operational risks can directly impact patient safety, service continuity, and organizational reputation.

These risks may arise from system failures, resource shortages, human errors, or sudden changes in regulatory or technological frameworks.

Managing operational risks is not just about reacting to crises—it’s about building proactive systems that anticipate challenges, minimize disruptions, and ensure high-quality care.

This 5-day workshop is designed to equip healthcare professionals with the tools and strategies to identify, assess, and manage operational risks effectively.

Participants will explore risk analysis methodologies, develop response and recovery plans, and learn how to embed risk awareness into daily operations. Through interactive sessions and practical applications, attendees will gain the skills to build a resilient healthcare environment that prioritizes safety, efficiency, and preparedness.

Whether you're a hospital manager, quality officer, or team leader, this workshop will help you lead with confidence in the face of operational uncertainty.

🎯 Target Audience

• Hospital and medical center managers
• Risk management and quality officers
• Medical and administrative team leaders
• Operations and maintenance supervisors
• Professionals focused on safety and emergency planning

🎯 Expected Objectives

• Understand the nature and impact of operational risks in healthcare
• Learn tools for risk analysis and assessment
• Develop effective response and recovery plans
• Promote a risk-aware culture across teams and departments
• Build a sustainable institutional risk management framework

📚 Scientific Topics:

Module 1: Introduction to Operational Risk Management

Session 1: Defining Operational Risks in Healthcare

• Types of operational risks
• Internal and external risk sources
• Link between operations, quality, and safety

Session 2: Importance of Risk Management in Healthcare Institutions

• Reducing operational losses
• Ensuring service continuity
• Building trust among patients and staff

Module 2: Risk Analysis and Assessment

Session 1: Tools for Operational Risk Analysis

• Root Cause Analysis (RCA)
• Failure Mode and Effects Analysis (FMEA)
• SWOT risk mapping

Session 2: Evaluating Risk Probability and Impact

• Risk assessment matrix
• Prioritizing risk treatment
• Documentation and classification

Module 3: Response and Recovery Planning

Session 1: Designing Immediate Response Plans

• Emergency response teams
• Incident handling procedures
• Internal and external communication

Session 2: Building Recovery and Continuity Plans

• System and service restoration
• Post-crisis impact evaluation
• Updating plans based on lessons learned

Module 4: Risk Management in Daily Operations

Session 1: Integrating Risk Management into Daily Workflows

• Monitoring risk indicators
• Staff training and readiness
• Reviewing operational procedures

Session 2: Leadership’s Role in Risk Culture

• Building institutional awareness
• Empowering teams to act
• Allocating resources and support

Module 5: Evaluation and Strategic Development

Session 1: Reviewing Participant Risk Projects

• Presenting practical models
• Evaluating analysis and response quality
• Peer and trainer feedback

Session 2: Building a Long-Term Risk Management Model

• Defining strategic goals
• Embedding risk into institutional policies
• Monitoring performance and continuous improvement