📝 General Introduction

In today’s complex and competitive global market, organizations must continuously optimize their supply chains to enhance performance, reduce costs, and improve customer satisfaction. The SCOR Model (Supply Chain Operations Reference) is a globally recognized framework that enables businesses to model, analyze, and improve their supply chain operations.

Developed by the Supply Chain Council, SCOR provides a standardized approach to describe processes, measure performance, and identify areas for improvement across five core domains: Plan, Source, Make, Deliver, and Return.

This 5-day workshop is designed to equip professionals with the knowledge and tools to apply the SCOR Model effectively within their organizations. Through interactive sessions, case studies, and hands-on exercises, participants will learn how to map supply chain processes, define key performance indicators, and develop actionable strategies for operational excellence. Whether you're managing logistics, procurement, or production, mastering SCOR will help you build a resilient, data-driven, and scalable supply chain.

🎯 Target Audience

• Supply chain and operations managers
• Planning and continuous improvement officers
• Quality and performance analysts
• Business and logistics consultants
• Entrepreneurs in industrial and commercial sectors

🎯 Expected Objectives

• Understand the structure and components of the SCOR Model
• Apply SCOR to real-world supply chain environments
• Analyze performance using SCOR metrics and KPIs
• Identify gaps and opportunities for operational improvement
• Build a flexible and measurable supply chain model

📚 Scientific Topics:

Axis 1: Introduction to the SCOR Model

Session 1: Definition and Importance

• Origins and evolution of SCOR
• Core components and structure
• Applications in business environments

Session 2: The Five Process Domains

• Plan
• Source
• Make

Axis 2: Operational Processes in SCOR

Session 1: Deliver and Return

• Deliver processes and workflows
• Return management strategies
• Integration across domains

Session 2: Cross-Functional Interaction

• Departmental coordination
• Information flow management
• Operational alignment

Axis 3: Performance Measurement and Data Analysis

Session 1: Key Performance Indicators (KPIs)

• SCOR metrics and categories
• Measuring efficiency, quality, and responsiveness
• Tools for performance tracking

Session 2: Gap Analysis and Diagnostics

• Benchmarking against standards
• Identifying weaknesses
• Developing improvement plans

Axis 4: Practical Application of SCOR

Session 1: Modeling a Real Supply Chain

• Selecting a case study
• Mapping processes using SCOR
• Building the operational model

Session 2: Results Analysis and Recommendations

• Evaluating model outcomes
• Presenting findings
• Drafting a development roadmap

Axis 5: Development and Sustainability

Session 1: Continuous Improvement with SCOR

• Periodic performance reviews
• Adapting the model to change
• Team engagement in improvement

Session 2: Strategic Integration

• Aligning SCOR with business goals
• Supporting executive decision-making
• Building a culture of measurement and growth