📝 General Introduction 

Total Quality Management (TQM) in healthcare facilities is a strategic approach that ensures the delivery of safe, effective, and patient-centered services.

In an era of rising healthcare demands, technological advancements, and increasing patient expectations, healthcare institutions must adopt comprehensive quality systems that emphasize continuous improvement, staff engagement, and measurable outcomes.

 TQM goes beyond compliance—it builds a culture of excellence, error prevention, and proactive performance enhancement across all departments. This 5-day workshop is designed to equip participants with the knowledge and tools to implement TQM principles effectively.

Through hands-on exercises, real-world case studies, and expert-led sessions, attendees will learn how to design quality programs, apply improvement methodologies, and align operations with international standards such as ISO, Lean, and Six Sigma.

By the end of the program, participants will be able to lead quality initiatives that elevate institutional performance and enhance patient safety and satisfaction.

🎯 Target Audience

• Quality managers in healthcare institutions
• Accreditation and institutional assessment officers
• Hospital and clinic administrators
• Nursing and medical service supervisors
• Students of healthcare management and quality systems

🎯 Expected Objectives

• Understand the principles of Total Quality Management in healthcare
• Design continuous improvement programs using modern quality tools
• Measure institutional performance using effective indicators
• Promote a culture of quality among healthcare staff
• Achieve compliance with national and international accreditation standards

📚 Scientific Topics:

Module 1: Introduction to Total Quality Management

Session 1: Concepts and Importance of TQM in Healthcare

• Definition and scope of TQM
• Traditional vs. total quality approaches
• Key elements of healthcare quality

Session 2: Building a Quality Culture in Institutions

• Staff engagement in quality initiatives
• Leadership commitment to excellence
• Feedback and motivation systems

Module 2: Quality Tools and Continuous Improvement

Session 1: Process Analysis and Improvement Tools

• Flowcharts and root cause analysis
• Measurement and control techniques
• Performance indicators

Session 2: Applying Lean and Six Sigma in Healthcare

• Waste reduction and efficiency enhancement
• DMAIC methodology
• Practical healthcare applications

Module 3: Risk Management and Patient Safety

Session 1: Risk Analysis in Healthcare Services

• Risk assessment tools
• Incident management
• Prevention and response planning

Session 2: Enhancing Patient Safety through Quality

• Patient safety indicators
• Documentation and verification
• Continuous staff training

Module 4: Performance Measurement and Institutional Evaluation

Session 1: Key Performance Indicators (KPIs)

• Selecting relevant indicators
• Data collection and analysis
• Using results for improvement

Session 2: Internal and External Quality Assessment

• Self-assessment tools
• Preparing for accreditation
• Managing evaluation outcomes

Module 5: Quality Management According to International Standards

Session 1: Implementing ISO Standards in Healthcare

• ISO 9001 requirements
• Policy and procedure development
• Internal auditing and review

Session 2: Sustaining and Evolving Quality Programs

• Periodic system reviews
• Team involvement in development
• Building a sustainable quality model